Terms & Conditions

Spare parts

1. With reference to spare parts:

It is recommended that parts are fitted by a competent, trained engineer we would point out that:

  • Rough handling or impact shock can cause irreparable internal or external damage.
  • Incorrect fitting, an associated faulty component, or a modification to circuitry can damage a new part so that it displays symptoms of a 'failed when purchased' condition.
  • A malfunction in another part can indicate a failure in a new component even if it is in perfect condition.

Under these circumstances if parts have been fitted we supply components, on the understanding that the purchaser accepts full responsibility and knows that no question of return under guarantee is possible. Furthermore, we do not supply parts so that you can try them on your appliance to see if it's the problem and then return them when it does not fix the issue.

A Refund will only be granted if parts have never been fitted and are still in the original packaging unopened & previously agreed by us. Any parts sent back and found to be used, or have signs of being fit and not in the condition received will not be refunded. Any parts sent back which fit the above terms are sent knowing that postage costs are non-refundable & a 50% Restocking charge will apply. Any parts specially ordered cannot be cancelled or returned.

Stock Availability

Whilst we endeavour to keep up to date information available on This Site in relation to stock availability, it may occasionally become out-of-date pending updating and we accept no responsibility for inaccuracies in This Site that arise as a consequence. Similarly, manufacturers from time to time make specification changes or withdraw product lines, and we accept no liability if we are unable to supply Product(s) ordered by you as a consequence. If you have already paid for the relevant item, you will be issued with a full refund.

Returns of domestic appliances

2. Warranty:

All of the appliances that we sell come with a minimum of 12 months manufacturer's guarantee, some come with more please check your guarantee card that came with your appliance when purchased. If your appliance came with an extended warranty then it’s your responsibility to make sure that you fill in the extra warranty cards. If a fault is found within this time period please call the manufacturer and they will send an engineer round to fix the fault. If the fault has occurred within the first 28 days then please contact us where we will help and if necessary arrange to have the appliance exchanged. The appliance is guaranteed for the length of time stated but under no circumstances does it cover contents, customer's misuse, and overloading or general neglect. This guarantee is only valid if the appliance is used solely for domestic purposes.

3. Machine manufacturing defect:

From time to time it is necessary to return a domestic appliance. We’re here to try and help you out. If there are genuine problems with the appliance please give us a call and we may be able to sort the issue. If the machine has developed a genuine manufacturing defect and is under 28 days old then we will arrange to have the appliance picked up and exchanged or if you require us to arrange a full refund.

4. Maybe you have had second thoughts and changed your mind:

If you have changed your mind and the appliance is still in the original packaging and still in the same condition it was supplied to you. Within the first 14 days we will issue a refund for the appliance minus any delivery / service costs already carried out. With reference to washing machines, transit bolts must still be in place in the machine. Appliances that have been used or installed are no longer classed as new, a refund of up to 50% will be issued once accepted back for a return. The refund will be the cost of goods only and does not include services which have been carried out. Special orders are not accepted back for return. If the appliance is not in the same condition it was delivered in then no refund will be possible.

5. Repairs

Repairs to domestic appliances that have been left with us and not collected within three months will be sold to cover our costs.

Insurance

6. Insurance reminder:

Customers are advised to insure the goods against damage, accidental or otherwise, loss and / or damage to contents and / or theft. Appliance Spares Direct and / or its agents shall be under no other liability arising from this sale, and shall not be liable for any injury, loss or damage of whatever kind arising out of the provision, use, installation, removal, replacement or repair of the apparatus saves as may be required by status. Web Site: Information detailed throughout this web site has been gathered with due diligence to ensure accuracy. However, Appliance Spares Direct Ltd cannot accept responsibility for any alteration or specification, no matter how caused, or any errors, omissions or consequences thereof. - All reference to manufacturer's names or model or part numbers and any depiction by photographs or drawings are solely for reference and identification purposes. There is no connection or endorsement implied with original

assemblers. Production specifications, Prices and availability are subject to change without notice.

Delivery

7. DELIVERY INFORMATION... (Parcels sent in the post)

If you are not around the postman will put a card through your door and tell you where your parcel is and where and when you can collect it. We try to keep the cost of postage to a minimum. Parcels are usually received within 21-35 days. At times we may use other postal services, couriers depending on the size and weight of the parcel, some large items/parcels should be delivered the next day.

Consumer rights:

8. Distance selling

  1. If you are ordering Product(s) as a consumer you may cancel the Contract at any time within a seven working day “cooling-off” period, beginning on the day after the day you receive the Product(s) (the required post contractual information will be supplied in an email confirming your delivery).
  2. To cancel a Contract, you must contact us. You will then be contacted to agree on a method for returning the Product(s). Product(s) must be returned in the same condition in which you received them. If you return Product(s) in person or send them they will be at your risk until they are received by us. You have a legal obligation to take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. We may also charge you a reasonable sum as reimbursement for any missing items such as leads or remote controls.
  3. If you need to return Product(s) because you are a consumer and have cancelled the Contract within the seven working day cooling-off period, you will be responsible for the cost of returning Product(s) to us or, where applicable, of us collecting them from you. Upon receipt of the product, we will refund the price of the Product(s) in full, excluding any initial delivery charges, less the cost(s) we incur in collecting the product, and replacing any missing items(s) or accessories. We will process the refund due to you as soon as possible and, in any case, within thirty days of the day we take receipt of the Product(s).
  4. If you are returning Product(s) that are faulty, you will not be responsible for any collection costs. You will need to contact us who will initially look at resolving the issue. If this is not an issue that we can resolve, and the product is less than 28 days old, then the product can be returned, at our cost, and you will receive a full refund. However, if any accessories are missing, the cost of these will be deducted from your refund.
  5. Details of this statutory right, and an explanation of how to exercise it, are also provided in the Sale Confirmation. This provision does not affect your statutory rights.

Privacy

9. Privacy Policy:

Please click here to view our privacy policy.

 

10. Cookies

Please click here to view our cookie policy.

 

CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@spares-stock.com
Our contact information is posted below:
LLC "Ziper"

info@spares-stock.com

Ukraine, Kyiv, Levandovska street, 3A, office 202, 

company bank account details in EUR: IBAN UA063206490000026002052669359.

Bank SWIFT Code: PBANUA2X JSC CB "PrivatBank"

MFO 320649
+442038089363